Refund policy
We keep our refund policy simple and fair. Here is exactly what to expect.
No charges, no refunds needed. The free plan is always free.
You may cancel a monthly plan at any time. You will retain access to paid features until the end of your current billing period.
We do not offer partial refunds for unused days in a monthly billing period.
If you purchase an annual plan and are not satisfied, you may request a full refund within 14 days of the purchase date — no questions asked.
After 14 days, the annual plan is non-refundable. You retain access until the end of your subscription year.
If we materially change or discontinue a feature you paid for, you may contact us within 14 days of the change for a pro-rata refund of the affected period.
Minor updates, redesigns, or improvements do not qualify for refunds.
How to request a refund
To request a refund, email us with the following details:
- Subject line: "Refund request"
- The email address on your OpenInvite account
- The reason for your refund request
- The purchase date (if you have it)
Email: hello@openinvite.com
We process refund requests within 5–7 business days. Refunds are returned to the original payment method and may take an additional 5–10 business days to appear depending on your bank.
What is not refundable
- Monthly plans past their billing period end
- Annual plans past the 14-day window (unless a material change occurred)
- Accounts suspended for violating our Terms of service
Questions?
If you are unsure whether your situation qualifies for a refund, just ask. We would rather find a fair solution than leave you unhappy.
